Frequently Asked Questions

Please read our FAQ before sending us a message.

Where's my order?

All items are shipped within 3-5 business days, this does not include transit time (the time it takes our carrier to deliver your package). Your package(s) will typically arrive within 7-15 days after being shipped. If there are any local post office delays, routing issues, or bad weather, it may take up to 20 days. The ship times given are estimates and not guaranteed.

Do I receive an order confirmation?

Shortly after placing your order, you will receive an email confirming that 3Cases has received your order. You will receive a second email when your order ships. If you have received either of these emails, please check your spam folder. If you are still unable to locate the email contact us and we will send you the order confirmation directly.

I'm missing items from my order

If you’re missing an item, double check the package and other products to make sure it’s not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can’t locate it, please let us know and we will make sure you get what you ordered.

I received the incorrect items

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

I was charged more than once for my order

If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.

Defective Items

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

My order arrived damaged

If your purchase has been damaged in transit, please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

Can I combine my orders?

Different types of products ship from separate locations, so these orders cannot be combined. The number of packages and total shipping cost is displayed in the cart prior to checkout.

How do I check my order status?

You can check the status of your order by clicking on the “Order Status” link in your order confirmation email.

When will my refund show up?

All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.

There is no tracking information for my package

If you don’t see any tracking data for your shipment, your package should still arrive within 7-15 business days. Please email us if you have not received the item within 30 days of the ship date and we will take further action.

Can I track my order?

You can track your package on your Order Confirmation page. We sent a link to this page in your Shipping Confirmation Email. If you are still unable to locate your Order Confirmation page please email us and we will help you locate it. It typically takes 2-3 days after your order ships for tracking information to become available.

Who are your international shipping carriers?

We use China Post for all our International deliveries. Once your package passes through customs it will be delivered by your local post office.

My iPhone case doesn't fit my phone

The slim profile of our iPhone Cases is designed for a snug fit. Please follow this application process to ensure a proper fit:

  • Slide the side with the volume control buttons in first.
  • Snap the other side of the case in place.
  • Place the phone on a flat surface, case side down, and press with both thumbs on the bottom right corner, then press on the top right corner.

If you have followed the installation instructions and you still are unable to resolve the issue, please feel free to contact us again. Please confirm the iPhone version you currently have is the same as the model for your case.

How can I return/exchange my order?

If your order is damaged in transit or simply does not meet your satisfaction we are happy to offer a full refund as long as you email us within 30 days of receiving your order. Please be aware that simply returning to the sending address will not result in a refund of your transaction.
In the instance of a damaged or defective item, please attach a picture of the item when contacting our customer service team.

International Shipping Fees

3Cases’s international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. All duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Shipping Times

All of our items are produced on demand to ensure the best possible quality. Because of this, it can take up to 4 days for your order to be ready to be shipped. You will receive a shipping confirmation email at this point with a link to track your order.


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